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User-generated content and online reviews are highly relevant in purchase decision in the hospitality sector, including restaurants, but there is a lack of knowledge about the effect of sharing pictures in this context. This study aims to focus on the relevance of user-generated photos in online platforms for restaurants’ selection.

A research was conducted with a sample of 319 residents of Porto region, who had at least one meal in a restaurant over the 30 days before the answer of the survey and had searched online to select the restaurant.

The results show that while doing online research about restaurants, it is important for potential consumers to find pictures of food and physical evidences of restaurants generated by other users. Findings also show that consumers find user-generated photos especially at websites of reviews, although the importance of restaurant owned platforms, such as official social media pages and websites.

The research results appeal restaurant managers to understand the importance of user-generated photos in online platforms by promoting photo sharing in their restaurants with appropriate marketing activities for that purpose.

This paper expands the state-of-the-art about the importance of user-generated content, focusing on the importance of photos from restaurants shared by consumers in online platforms.

用户生成内容和在线评论, 与酒店行业, 包括饭店业中的购买决策是密不可分的。但是在这个研究领域里, 对于分享照片的影响力还尚未可知。本论文旨在研究在线平台中的用户生成照片对于饭店选择的影响。

本论文采用问卷采样形式, 问卷样本为在30天之内通过上网搜索选择饭店并且就餐至少一次的葡萄牙波尔图地区居民, 有效样本数量为319份。

人们在上网搜索饭店时, 找到食物图片和其他用户生成的有关饭店评论对于消费者决策有着至关重要的作用。本论文结果还表明, 尽管饭店运营的在线平台比如官方社交媒体网页和网站等很重要, 但是消费者在决策中最考虑的因素是那些评论型网站, 消费者会更倾向于找到用户生成的图片来帮助他们的消费决策。

本论文结果对于饭店管理者理解在线平台的用户生成图片的重要性有着很大的启示。本论文建议其管理者应该使用适当的营销手段来促使自己饭店的相关照片得到用户的分享。

本论文拓展了用户生成内容的现有认识, 研究了饭店照片被消费者分享到在线平台的重要性。

线上口碑效应 e-WOM、在线平台 、在线评论 、照片分享 、饭店管理 、社交媒体 、用户生成内容

研究论文

Numerous firms in the automotive industry, to improve their competitiveness, have recently adopted mergers and acquisitions (M&As) strategies, particularly those in which a multinational enterprise from a developed country (DMNE) or a multinational enterprise from an emerging market (EMNE) acquires a DMNE. However, DMNEs in the industry typically do not acquire emerging market firms. In response, this paper aims to analyze that uncommon M&As process by focusing on the relationship between modes of post-acquisition acculturation and project management (PM) maturity. Because the literature addressing M&As does not correlate the acculturation process with project team maturity, this study seeks to partly fill that gap by proposing a framework for the relationship that draws upon Nahavandi and Malekzadeh’s (1988) research and Holmes and Walsh’s (2005) model.

This paper present qualitative research based on a case study in the automotive industry of a DMNE’s acquisition of a Brazilian firm. For data collection, this research conducted 14 in-depth interviews with managers, the transcripts of which were analyzed using content analysis.

Content analysis revealed differences between modes of acculturation perceived by the acquired and acquirer firms, as well as a gap between PM teams from both types of firm. A direct relationship emerged between the mode of acculturation and PM team, which constituted a factor driving the evolution of PM practices within the company. In recognizing that relationship, this research proposes and elucidates a framework that relates the mode of acculturation following the M&A process to PM maturity.

No previous research in the literature on M&As has analyzed post-acquisition acculturation and PM maturity in conjunction. For managers in post-acquisition companies, the proposed framework of this study is useful for understanding good management practices and, for project teams, for understanding the acculturation process.

How can people with lived experience of homelessness actively participate in contesting their marginalisation? The purpose of this paper is to suggest that involving people who are homeless in participatory action research (PAR) is one such strategy. This paper shows that such an approach can have a significant impact on empowering people with direct of experience of homelessness to challenge prevailing social discourses, particularly in terms of the way in which the local media presents homelessness as a social issue.

A PAR approach informed the design, development and dissemination of the study on which this paper is based. Analytically, it is underpinned by Foucauldian discourse analysis (FDA). FDA, with its focus on power relations in society, is noted to be particularly useful for analysing local media representations of homeless people.

The research reported here found that academic practitioners and homeless people can work together to challenge media discourses, which serve to marginalise people affected by homelessness.

The research reported here served to challenge some of the ways in homeless people are victimized and stigmatized.

The research reported here has the potential to inform future research concerned with understanding media presentations of homeless people. It can be seen as a model for how people affected by a particularly pernicious social issue can contribute to research in ways that go beyond researching for the sake of research.

The research reported here provides evidence of the emancipatory value of research that seeks to bring academic practitioners and homeless people together in a partnership to challenge vital social issues such as the power of the local media to frame understandings of homelessness.

This paper aims to explore the lived experiences of key stakeholders working with homeless people during the implementation of universal credit during the austerity years.

The literature on austerity reveals welfare reforms’ impact on support services staff. Service providers’ perceptions of the impact of austerity-led policies and welfare reform via nine interviews with people working in homelessness organisations in Brighton and Hove in the UK. Service providers see the situation for their service users has gotten worse and that the policies make it more difficult to extricate themselves from their current situation. Three central themes relating to the impact of austerity-led welfare reforms were, namely, Universal Credit: the imposition of a precarious livelihood on welfare claimants; a double-edged sword: “If people are sanctioned: people can’t pay”; and “Hard to maintain my own mental equilibrium”.

More precisely, this paper captures service providers’ perceptions and experiences of the impact of austerity-led policies on their services and how they believe this, in turn, impacts their clients and their own lives.

The dimension cuts across service provision to vulnerable people and is intertwined with health and well-being outcomes. Austerity is detrimental to the health of service users and their clients. It is known that when it comes to the health and well-being of the most vulnerable, who have suffered most from the impacts of austerity policies. However, in times of open austerity, it falls also on those trying to ease their suffering.

The data suggest that policies were developed and accentuated by austerity, which led to the stripping of welfare support from vulnerable people. This process has impacted the people who rely on welfare and service providers.

How can people with lived experiences of marginalisation actively participate in contesting their marginalisation? This article aims to review the literature on PAR as a research approach. It will first describe what PAR means and consider this approach's particular features. The paper will go on to explore the advantages, limitations and criticisms of this approach to research.

How can people with lived experiences of marginalisation actively participate in contesting their marginalisation? The approach of this paper is to provide needed viewpoint discussion on Participatory Action Research (PAR) advantages, limitations and criticisms. PAR is mostly a qualitative research approach that takes account of researchers and participants collaborating to investigate social issues and take actions to bring about social change.

The aim of (PAR) is to systematically collect and analyse data to take action and make a change by generating practical knowledge. However, PAR as an approach to research has advantages and disadvantages. Also, PAR as an approach can be a problematic tool for facilitators and communities to apply due to power relations within the research process. However, PAR can help the praxis of collective critical consciousness of the participation and democratisation of participants presented in studies where this approach is used. Although a PAR approach can be an unknown and challenging tool, it is a path through which communities can explore their society and ignite to change it.

This paper provides a discussion of the critical consciousness value of PAR that seeks to bring academics, researchers and practitioners to the approach to primarily qualitative research methodology that should be understood with advantages, limitations (ethical challenges) and criticisms.

In this paper, the authors aim to explore the relationship between the concepts of Industry 4.0 and circular economy (CE) as a contribution to the management decision on emerging countries. By analyzing the trends of scientific production to ascertain the interface of both constructs, the purpose of this paper is to identify limitations for Industry 4.0 and CE implementation in Brazil, as well to present an original framework and strategic pathways to overcome limitations for emerging countries.

Supported in the Brazilian case, the authors draw a framework using the structuralism approach to indicate pathways for the strategic positioning of emerging economies that consider their limitation and potential for competitive advantage. By understanding country-related limitations such as social and economic contingencies, the authors conceive a structure of implications for Brazil’s capacity to develop CE in the digital era.

Results show that Brazil has a reasonable, institutional and stable environment, as well as strong regulatory policies for solid waste that can stimulate CE in the country. However, it requires more communication between actors, especially public and private institutions, performing long-range relationships. Also, the country requires consolidation of industrial policies and investments in the remanufacturing process in the supply chain. Likewise, despite Brazil’s ability to take advantage of CE’s benefits, the country presents a huge lack of qualification to fulfill the competences that the digitization process demands. Economically, Brazil has been fighting against an economic crisis since 2014 that has limited general investments, especially in the industrial sector. Industry presents low performance and decreasing GDP participation, which leads to constant overseas production transfer as a consequence of the workforce’s high costs.

The authors can affirm that Brazil is far behind developed countries in searching for the capacity to provide CE through technological industrial change. The main problems are related to the lack of articulation of public and private spheres to promote new digital business models. Therefore, the structured framework enables managers and public agents to provide solutions and to properly address supply chain bottlenecks in emerging economies.

Exploring the relationship between the concepts of Industry 4.0 and CE through the specific lens of the structuralist method, this work can contribute to the management decision on emerging countries, looking into four important perspectives: political, economic, social and technological.

This paper aims to investigate the main associations between research regarding innovation and green supply chain management (GSCM).

For this the study sought to (1) present the most cited authors in the area; (2) demonstrate the main localities that develop research with this focus; (3) list the main journals with the published research on the themes. The methodology used was a bibliometric survey using the Scopus database as the data source. The VOSviewer® software was used to perform the analysis of the database from the respective DOI® of each article.

As results of the research, it is possible to demonstrate the existence of an agglomeration of countries that are interrelated in the development of research on these themes, especially China, the United States and the United Kingdom as the main foundations of this center.

This paper evidences the direction of scientific research within the analyzed area, demonstrating where there is convergence for innovation in actions related to GSCM. This guidance may demonstrate possible existing and unexplored gaps so that researchers can direct future research or check gaps to be filled by the development of new processes.

The purpose of this paper is to address the potential impacts of Industry 4.0 on human resource management (HRM) – with a particular focus on employment, job profile and qualification and skill requirements in the workforce – which can have implications for supply chain management (SCM). Consequently, exploratory relationships among Industry 4.0, HRM and SCM are presented based on a systematic review.

To explore Industry 4.0 literature and its impact on employment, the authors used a systematic literature review to identify, classify and analyze current knowledge, flagging trends and proposing recommendations for future research in this area. Using the Web of Science database, the authors utilized co-citation software to visualize the networks which emerged from recurrent terms and which were then used to develop the categories of analysis.

The authors can affirm that the literature in this field is in a transition process, from the early studies of German academics to the current development of new impacts worldwide. Industry 4.0 is the central theme of the literature analyzed and is accomplished through the development of employment, qualifications, skills and learning frameworks. The results reveal that most papers are conceptual, with quantitative studies still lacking. Developed countries have a leading role in terms of research production, while Latin America and Asia are far behind. Clustering reveals four dominant themes (educational changes, employment scenario, work infrastructure resources and work meaning and proposal). The first refers to labor changes around working conditions, the work environment and new skills which are required. The second main theme concerns the potentially unstable shift in the labor market has toward a high-level context. The third is about the technical interface of humans and machines, and finally, the fourth understands the German industry as a starting point for global industrial improvements and work proposal changes. Furthermore, socio-technical systems cover the implications of HRM for SCM in three different dimensions: qualification and education (human competences), collaboration and integration of SCM (organizational competences) and data and information management (technical competences).

An original research agenda for further development of the topic. Additionally, the implications of the findings for SCM practitioners are presented.

SCM managers can benefit from the results of this paper by developing adjusted polices for organizational and human aspects. Specially about training programs to improve technology skills and education programs for cyber-human new plataforms.

So far, Industry 4.0, HRM-related topics and implications for SCM have generally been considered separately. This paper elucidates the few important studies on the impacts of Industry 4.0 on human-related topics, such as the labor market, building a research framework using the main contributions highlighted in the literature. An original research agenda is presented, as well as potential implications for SCM.

This paper aims to propose a method based on Linked Data and Semantic Web principles for composing microservices through data integration. Two frameworks that provide support for the proposed composition method are also described in this paper: Linkedator, which is responsible for connecting entities managed by microservices, and Alignator, which aligns semantic concepts defined by heterogeneous ontologies.

The proposed method is based on entity linking principles and uses individual matching techniques considering a formal notion of identity. This method imposes two major constraints that must be taken into account by its implementation: architectural constraints and resource design constraints.

Experiments were performed in a real-world scenario, using public government data. The obtained results show the effectiveness of the proposed method and that, it leverages the independence of development and composability of microservices. Thereby, the data provided by microservices that adopt heterogeneous ontologies can now be linked together.

This work only considers microservices designed as data providers. Microservices designed to execute functionalities in a given application domain are out of the scope of this work.

The proposed composition method exploits the potential data intersection observed in resource-oriented microservice descriptions, providing a navigable view of data provided by a set of interrelated microservices. Furthermore, this study explores the applicability of ontology alignments for composing microservices.

This paper describes a software architecture that automatically adds semantic capabilities to data services. The proposed architecture, called OntoGenesis, is able to semantically enrich data services, so that they can dynamically provide both semantic descriptions and data representations.

The enrichment approach is designed to intercept the requests from data services. Therefore, a domain ontology is constructed and evolved in accordance with the syntactic representations provided by such services in order to define the data concepts. In addition, a property matching mechanism is proposed to exploit the potential data intersection observed in data service representations and external data sources so as to enhance the domain ontology with new equivalences triples. Finally, the enrichment approach is capable of deriving on demand a semantic description and data representations that link to the domain ontology concepts.

Experiments were performed using real-world datasets, such as DBpedia, GeoNames as well as open government data. The obtained results show the applicability of the proposed architecture and that it can boost the development of semantic data services. Moreover, the matching approach achieved better performance when compared with other existing approaches found in the literature.

This work only considers services designed as data providers, i.e., services that provide an interface for accessing data sources. In addition, our approach assumes that both data services and external sources – used to enhance the domain ontology – have some potential of data intersection. Such assumption only requires that services and external sources share particular property values.

Unlike most of the approaches found in the literature, the architecture proposed in this paper is meant to semantically enrich data services in such way that human intervention is minimal. Furthermore, an automata-based index is also presented as a novel method that significantly improves the performance of the property matching mechanism.